We also expect our Front Desk Agents to resolve any issues or concerns that are brought to their attention by our guest as they are empowered to do so. We will speak to our Front Desk Agents about your service as we do expect all of our staff to be outgoing, friendly and helpful to all of our guests. That issue you mentioned at check-out has been brought to their attention.
We do use an extremely reputable pest control company who does service the hotel on a monthly basis. Please know your feedback has been shared with our staff about the items you noted. We apologize for the inconveniences you faced here at our hotel. Thank you taking the time to post your review.
